Order desk agent
An order and customer desk agent that sits on the channel your buyers already use. It quotes a price from the catalogue, checks stock, places an order and confirms it with an order id and a running total, tells a buyer where their last order is, and hands a complaint to a human when it should. Try it below.
Scripted demo. The company, the catalogue and the stock are all synthetic.
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What just happened
One agent sat on the channel your customers already message. It read what each buyer wanted in plain words, quoted from a live catalogue, checked stock before it promised anything, placed the order and confirmed it with an id and a running total, answered the where is my order question, and passed the damaged box to a person to handle. Your desk only sees what the agent could not close on its own.
- Reads the requestPrice, stock, a new order, an order status, or a complaint, in the buyer's own words.
- Checks before it promisesStock is checked against the catalogue, so it does not confirm what it cannot ship.
- Places and confirmsAn order id, the lines, and a running total go back in the same thread.
- Escalates cleanlyA damage claim or anything off-script is handed to a named human with the context attached.